Q1. What is the reason my BiiB+ app is not tracking my run properly?
A1. It happens to some Android devices' battery optimzation process and could be fixed by following the simple instructions in Option (the 3 dots at the bottom right corner of BiiB+ app) > "Check Device" > Select your phone brand > Follow the displayed steps.
Other than that, GPS signal might also get affected by the environment when there are tall buildings/mountains or roofed area blocking the signal.
You can also use our Strava integration feature to link up with your Garmin, Suunto and other run tracking applications.
Q2. How to submit my result if I am using third party app?
A2. You can link up BiiB with Strava from getbiib.com/me or a manual submission of screenshot after log into our runner dashboard is required.
Q3. How to submit my result if I am using BiiB+ app?
A3. If you're signing in using the registered email address, all your tracked activity between the event period will be automatically sync with the team & individual progress of the challenge, make sure you have an active internet connection to sync the activity.
Q4. When is the last day to submit the result? Do I need to submit the result daily?
A4. Last day for result submission is on 16th March 2019 23:59:59 (GMT+8). It is recommended to submit your result as frequent as possible for other team members to keep an eye on the team progress.
Q5. Can I collect mileage on treadmill?
A5. Yes you can. A manual submission is required. Follow the instruction in A2 for submission.
Q6. Is it limited to outdoor run only?
A6. No. You can run either outdoor (must be GPS tracked) or indoor using treadmill. A step counter result is not acceptable. Note: BiiB+ app can only track outdoor run.
Q7. Is walking counted?
A7. Of course, the aim of this challenge is to motivate participants to stay active for a month. It doesn't matter whether you're fast or slow.
Q8. If I join after the event started, will my mileage collected before the joining date counted?
A8. Yes. As long as it is properly tracked and fall inside the event period. Manual submission is required if the activities are tracked using third party tracker.
Q9. How the system tracks the team mileage and how often is the update?
A9. System is built to add up all the mileage logged by the team member right after the success sync (LIVE). The mileage display will update as soon as someone in the team has finish a run/walk with a successful sync or submission. You can view it either in BiiB+ App, under event (second tab from the left) or via personal running dashboard at getBiiB.com/me
Q10. Can I change my t-shirt size and mailing address after the registration?
A10. Size and address changes are allowed before 28th February 2019.
Q11. Can I run outside of Malaysia / Can a non-Malaysian join?
A11. Yes you can, however we only provide free shipping services to Malaysia addresses.
Q12. What if I want my reward to be shipped to a oversea address?
A12. Additional shipping charges is required at RM16 (via separate payment link HERE). Shipment will be arranged after the successful payment for oversea shipping charges.
Q13. When will the reward reaches me?
A13. The reward will be shipped and expected to reach you within the month of April 2019. A tracking number will be provided to all the finisher to track the shipment.
Q14. If I quit the team, can I get a refund?
A14. Fee is not refundable
Q15. What if I missed the shipment and exceeded the grace period?
A15. The parcel will be sent back to us. You can either self-collect from our office or contact us to arrange for second shipment (charges apply).
Q16. Why don't I receive any information from BiiB?
A16. Please check your email or spam mail folder for our email after successful registration. Announcement and update will be informed through email.
Q17. What if I decided to change my team?
Q17. Changing teams are not available.
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